Last updated: 2 November 2026
This Refund & Cancellation Policy applies to every order placed with Art Grafy on www.artgrafy.com, on WhatsApp, by email, by phone or in person, for digital invitations, Save the Dates, custom invitation websites and related add ons. It forms part of our Terms & Conditions. Please read it carefully before you pay. By ticking the consent box at checkout or making a payment, you confirm that you have read and accepted it.
Contents
Part A. Our no refund policy
1. All payments are final
All payments made to us are final and non refundable. This includes payments for plans, add ons, express delivery, extra revision rounds, upgrades, Custom Invitation advances and balances, and hosting extensions. The only exceptions are the limited situations listed in section 7.
2. Why we do not offer refunds
Every Invitation is a personalised digital product made specially for your event, with your names, dates, photos and wording. As soon as you pay, we reserve design time for your order, and the work cannot be resold to anyone else. A digital Invitation also cannot be returned once it has been seen or shared. For these reasons we do not offer refunds for change of mind or any of the reasons in section 6.
3. Check before you pay
To make sure you are happy with your choice, please, before paying:
- open the live demo of the design on your own phone;
- read what is included in your plan on our Plans page, or in your quotation;
- check the delivery time against the date you need the Invitation;
- ask us any question on WhatsApp at +91 9875083317. We are always happy to help you choose.
Part B. Cancellations
4. Cancelling before design starts: store credit
You may cancel an order at any time by messaging us on WhatsApp or emailing us with your order number. Cancellation does not lead to a refund. However, if you cancel before we have started designing your Invitation, the full amount you paid is kept as store credit. You can use it within 12 months of your payment for any Invitation for yourself or a family member. Store credit has no cash value, cannot be refunded or transferred outside your family, and expires after 12 months.
5. Cancelling after design starts
Once design work has started, the order cannot be cancelled and no refund or store credit is given. Instead, we keep working with you, using your included revision rounds, until your Invitation is ready. Design work is treated as started when we begin working on your details or send you a first preview, whichever comes first.
For Custom Invitations, the advance reserves our design time and is non refundable from the moment it is paid. If you cancel a Custom Invitation after work has started, any unpaid amount for work already done becomes due.
6. Situations where no refund is given
For the avoidance of doubt, no refund, partial refund or credit is given if:
- you change your mind, find another provider, or no longer need the Invitation after design has started;
- you chose the wrong design, plan or add ons (you can upgrade by paying only the difference);
- you do not like the design style after it has been delivered as shown in the demo or quotation (please use your revision rounds);
- your Invitation looks slightly different from the demo because of your own names, wording, photos or number of events;
- your event is postponed, moved or changed (we update your Invitation free of charge instead);
- your event is cancelled for any reason;
- the details, spellings, photos or music you sent or approved were incorrect;
- you did not send your details, feedback or approval in time, or did not reply for 30 days or more;
- a problem is caused by a Guest’s phone, browser, network, app or settings, or by a third party service such as WhatsApp, Google or a payment app;
- Guests did not open, reply to or attend the event;
- you have used, shared or downloaded the Invitation;
- the Invitation was removed because you broke our Terms & Conditions;
- the hosting period has ended.
Part C. The only exceptions
7. When we will refund
We will refund you only in the following situations, which apply by law and fairness:
- Duplicate payment: you were charged more than once for the same order by mistake. The extra payment is refunded once it is confirmed in our account.
- Failed payment: money was deducted but the payment failed and no order was created. Such amounts are normally returned automatically by your bank or the payment partner within the time set by them, and we will help you with the payment reference if needed.
- We cannot deliver: we refuse or cancel your order, or we are unable to deliver your Invitation for a reason on our side. You receive a full refund of the amount paid for work not delivered.
- Paid item not provided: we fail, for a reason on our side, to provide a specific add on you paid for (for example express delivery after receiving all your details before the cut off time). Only the price of that add on is refunded.
- Price error: a price was shown wrongly because of an obvious technical error and you choose not to pay the correct price.
If a technical fault on our side stops your Invitation from working, we will fix it free of charge. A refund under “we cannot deliver” applies only if we are unable to fix it within a reasonable time.
8. How to request an exception
Message us on WhatsApp at +91 9875083317 or email hiartgrafy@gmail.com within 7 days of the payment or of the problem, with your order number, the payment reference and a short explanation. We will reply within 2 working days and tell you our decision within 7 working days.
9. How approved refunds are paid
- Approved refunds are sent only to the original payment method (UPI, card, netbanking or bank account) used for the order, within 7 working days of approval. Your bank may take a few additional days to show the credit.
- Refunds are made in the currency and amount we actually received. Bank charges, payment gateway fees, currency conversion charges and exchange rate differences are not refundable.
- We never refund in cash or to a different person or account.
Part D. Changes and revisions
10. Included revisions
Every plan includes a set number of design revision rounds, shown on our Plans page or in your quotation. One round is one set of changes sent together.
11. Information changes are free
Changes to information, such as names, dates, times, venues, wording or photos, are free until your Event date and do not count as revision rounds. If your event is postponed or moved, we will update your Invitation free of charge.
12. Extra revisions and upgrades
If you need more design changes than your plan includes, extra revision rounds can be added for ₹299 per round. You can also upgrade your plan at any time by paying only the difference. Payments for extra revisions and upgrades are also final.
Part E. Disputes and contact
13. Contact us before raising a dispute
If you have any concern about a payment or your order, please contact us first and give us at least 7 working days to resolve it. Most concerns are solved with a quick message. If a chargeback or payment dispute is raised, we will share with the bank or payment partner the records of your order, your acceptance of this policy, your instructions and approvals, our conversations and the delivery of your Invitation, as explained in our Terms & Conditions.
14. Your legal rights
This policy does not take away any right you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded by agreement.
15. Contact
For any question about this policy, contact us on WhatsApp at +91 9875083317 or email hiartgrafy@gmail.com, and include your order number.